Intelligent Systems for Modern Businesses
CraftDuka helps businesses automate workflows, customer engagement, operations, and reporting using AI agents, WhatsApp automation, and connected business systems.
AI Automation
Intelligent Workflows That Remove Manual Work
We design and implement AI-powered workflows that connect your tools, trigger the right actions, and reduce repetitive work across sales, support, operations, and admin.
What's included
- Workflow discovery and automation mapping
- n8n, Zapier, Make, and custom workflow builds
- AI prompts, guardrails, and escalation logic
- CRM, forms, email, spreadsheets, and dashboard integrations
- Automation monitoring and optimization
- Documentation and team handover
AI Agents
Assistants for Sales, Support, and Operations
We build AI agents that answer questions, qualify leads, summarize conversations, update systems, route requests, and assist your team with reliable business context.
What's included
- Lead qualification agents
- Internal knowledge assistants
- Customer support agents
- Sales follow-up assistants
- Human handoff and escalation rules
- Evaluation, testing, and prompt improvement
WhatsApp Automation
Customer Conversations That Move Automatically
Automate WhatsApp inquiries, bookings, order handling, follow-ups, reminders, lead capture, and support flows while keeping human escalation available.
What's included
- WhatsApp lead capture flows
- Order and booking automation
- Customer support flows
- CRM updates from conversations
- Automated reminders and follow-ups
- Conversation analytics and reporting
CRM & Workflow Automation
Connected Systems With Less Admin
We connect your CRM, website, forms, email, spreadsheets, dashboards, support tools, and payment systems so every customer action updates the right place.
What's included
- CRM pipeline automation
- Lead routing and assignment
- Automated status updates
- Sales and support notifications
- Reporting pipelines
- Tool-to-tool integration architecture
AI Customer Support
Always-On First-Line Resolution
Give customers faster answers through AI support assistants that resolve common issues, collect context, and escalate complex cases to your team.
What's included
- FAQ and knowledge base assistants
- Support ticket triage
- Sentiment and topic capture
- Escalation with full context
- Support analytics dashboards
- Continuous answer improvement
Business Process Automation
Operational Efficiency Built Into the Business
We identify repeatable processes, remove unnecessary manual steps, and build automation infrastructure that improves speed, consistency, and visibility.
What's included
- Process audits and automation roadmaps
- Standard operating procedure automation
- Internal request workflows
- Data extraction and reporting automation
- Approval and notification flows
- Operational dashboards
ERP Solutions (ERPNext)
Certified Frappe Partner for ERPNext
We offer end-to-end ERP solutions using ERPNext. As a Frappe partner, we help businesses implement, customize, and support ERP systems for finance, HR, inventory, sales, and more.
What's included
- ERPNext implementation & customization
- Frappe framework expertise
- Finance, HR, inventory, sales modules
- Integrations with existing tools
- Training and ongoing support
- Cloud or on-premise deployment
SaaS & Web Development
Secondary Systems That Support Automation
We still build the websites, SaaS platforms, dashboards, and portals needed to make your automation strategy useful, measurable, and customer-facing.
What's included
- Next.js websites and portals
- SaaS MVP development
- Admin dashboards
- API development and integrations
- Database design and deployment
- Analytics and conversion tracking
Shopify, SEO & Marketing
Growth Services With Automation Behind Them
For commerce and growth teams, we support Shopify, SEO, paid campaigns, and content systems while automating the workflows that sit behind acquisition and retention.
What's included
- Shopify development and optimization
- SEO strategy and technical optimization
- Campaign landing pages
- Lead capture and nurture automation
- Analytics setup and reporting
- Conversion rate optimization
Canonical answers